Account recovery
🔑
Locked out?
You've lost access to your account or someone from your organization forgot to transfer it when they left. Let's fix this!
We will always answer. Sometimes live, at other times we will get back to you.
# You have access to the email
When you know the email that has been used for the account here and you have access to it: proceed by resetting the account password. This way you regain access and set a new password so that only you can login.
# You don't have access to the email
If you don't know the account email used or you don't have access on the email tell us details that only you — the legit owner of the business — can know. More is better:
- last two digits of the current credit card in use
- a previous invoice number
- amount of the last invoice
- name of your apps hosted here
- links to LinkedIn profiles
- details from conversations we have had in support
- a funny commit message you can recall
- a detail or a comment in the code
- names and e-mail addresses of other team members
- tell us the whole story why you don't have access any more
- plus anything else that helps us identifying you as the real owner