Can we have custom terms?
Sorry, we cannot agree to negoiate custom terms with clients. We don't have a legal team on staff. fortrabbit is a standarized solution.
Do you have a Certificate of Insurance?
Sorry no. A COI is not common in Europe. fortrabbit is a GmbH, best translated in limited liability company (LLC). Likely you worry about revenue losses, due to technical problems. We — like any other hosting company — can not agree to be liable for your losses on downtime, except for cases of gross negligence covered with the terms here. You surely can imagine how expensive such a risk insurance would be, multiplying costs. Also see our Service Level Agreement on that matter.