Policies and legal docs

fortrabbit wouldn't be possible without relying on third party services. We have carefully reviewed and chosen our business partners. Individual data processing terms with those vendors are in place. The following third party services transparency report gives you an overview which external services we use, how and why:

The source of this document is here: github.com/fortrabbit/legal/blob/master/sub-processors.md.

Sub-processors of fortrabbit

last reviewed on June 1st, 2018

Cloud hosting & data centers

The fortrabbit platform runs on Amazon Web Services, (AWS). That includes our web properties (www, blog, help and dashboard) and most importantly the Apps our clients are creating here. Various different services from AWS (EC2, RDS, S3, Route53, Cloudfront …) are used in combination.

Payment processing

Credit card billing informations are getting stored with our credit card payment processor Wirecard directly. We only keep a minimum of information: a reference and an identifier. SEPA bank account informations are stored with our databases.

Usage statistics

We are making use of Google Analytics. fortrabbit uses AdWords and Remarketing Lists features of Google Analytics for Display Advertisers.

Marketing & tracking

We potentially use Google AdWords for re-marketing, as it is an effective way to stay on the radar of potential clients. We might also advertise on Twitter in a similar way, for this we are sharing about your visit, think "Tailored Audiences".

Client communication

In order to help you successfully deploy and manage your applications here, we need to be able to communicate with you. In most cases we will chat or have contact by e-mail.

Support service

The little chat bubble on the bottom right is powered by Intercom. This service collects some meta-data, like browser, operating system and geo location when you interact and provide your name and e-mail to get in touch with us. For identified Accounts we share your name, company, e-mail and the additional meta-data via API. This helps us giving you a personal and fast support. In general the support channel is chat, but it is not limited to that. The help desk is also employed when you write an e-mail to "support@fortrabbit.com" and possibly other addresses. Sometimes our answers in the support desk might be delivered by e-mail to make sure they'll reach you. When you delete your Account with fortrabbit, the connected data-set will also get deleted.

Product information subscription

We are using MailChimp to send occasionally e-mail updates to subscribed Accounts. These e-mails include relevant informations on service updates and feature announcements, so these are not Newsletter in classical sense. With MailChimp we share e-mail addresses and names (for personalization). New fortrabbit Accounts get signed up for the newsletter automatically. That's why you need to confirm that we contact you by e-mail upfront. Each newsletter — of course — includes a one-click opt-out option. Additionally, there is a Account notification setting with the Dashboard to manage subscriptions. We will write from "pleasereply@fortrabbit.com".

Transactional e-mails

We are using Postmark to send automated transactionsal e-mails to Accounts. These e-mails include relevant informations. They are either trigged by intervals or user interaction. Examples are: "double opt-in sign-up", "invoice notice", "trial expire notice" or "password reset". Naturally, there is no opt-out for these. Again, that's why you need to confirm that to be contacted by e-mail when signing up. We will write from "pleasereply@fortrabbit.com".

Status updates

Accounts can subscribe — via opt-in — to fortrabbit service status updates for downtimes and incidents. This optional service is provided by Statuspage from Atlassian. It is possible to subscribe by e-mail, SMS or RSS feed. It is available under status.fortrabbit.com.

Recruitment software

We are using a software to manage our hiring processes, to source, evaluate and track applicants. Currently we are using Breezy for this. Open positions can be found under fortrabbit.breezy.hr.

Account meta data

We will store additional meta data with your Account when you signup. This includes your IP, the time and a possible referrer. We use MaxMind to convert the IP to a geolocation that will also be stored with your Account. This might sound sneaky but is an important corner stone in fraud and phishing protection.

Internal case management

We use Trello as an internal ticketing system to keep track of ongoing business tasks. We might link client cases fron the chat system or billing related informations there as well.

Account profile pictures

We are sending a hash of your e-mail address to the Gravatar service to see if you have an Account over there. When you have, we are displaying your pofile picture from over there, when not a unique generic profile icon will be displayed.

Accounting

We are emplyoing a tax agency called Ecovis, as well as potentially other accountants to helps us with financial accounting. Natuarlly, these service providers have reading access to billing related data and invoices. Billing related data, like invoices, are stored with Google Drive.

Embedded content

In certain cases we might embed content from other web services in our websites. This can be a hotlink, some JS, or an iframe. Examples are a YouTube video, or a poll by Google forms or just an image from another website. Of course, this might refer your IP and a timestamp as well.

Content Delivery Network

We use a CDN to serve static assets (JS,CSS) on all of the fortrabbit websites (www, blog, help, dashboard). The CDN helps us to deliver those files fast, from your nearest location. The CDN URL is "static.frbit.name". Currently we are using KeyCDN services for this. When your browser sends the requests to those files, your IP address will be transmitted.

Disclaimer

To err is human. We do our best to keep theese informations up-to-date, complete and correct. We reserve the right to add, change or remove certain services and practices without further announcement.

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Do you like our policies, or wonder about changes, or found a typo? See the fortrabbit legal repo on GitHub.