Get support
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There will be questions for sure.
# Self service with a human touch
Our guided dashboard and the comprehensive developer documentation are self service. On top of that, we provide a fast, friendly and human customer support.
# Directly talk to us
We have extensive experience in helping web developers succeed. Most questions are on web development topics such as deployment, debugging, and performance. You can also query about billing and collaboration. There is no outsourced support center. Speak to us directly. Give it a try and get in touch with us right away:
# Offshore backchannel
We assist you with anything from deployment work-flows, to performance tuning, to life-cycle planing, to database support.
# Timely answers
We aim to help you quickly. The median respond time is 20 minutes. Most cases are resolved within a day. The support tool offers a chat like interface. The conversation will however not always be live. Provide details upfront. We always answer.
# Customer education
Many support requests involve explaining platform features or addressing misunderstandings. For example, '500 server errors' are a frequent topic. Customers often assume they need to contact server personnel, when in fact, the error is commonly caused by code or configuration issues. In such cases, we can provide guidance on locating the logs and identifying the relevant information.
# Separation of concerns
You are responsible for the code you write and install. We cannot get involved in that. By policy, we do not review client code unless requested or necessary. We believe it is important to maintain a clear line of responsibility. We will only touch your code when there is absolutely no other way.
# Support driven development
On average, customers may contact us for support about 10 times throughout their lifetime with us. Through these interactions, we have the opportunity to get to know each other better. We learn about your needs and the challenges you are experiencing. This direct contact plays a crucial role in improving and expanding our service for you. We often create tickets for new ideas or service issues based on support cases and make immediate updates to our documentation.