Be in control
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Observe and control.
Designed for impatient power users. Enjoy an observable and well documented system. Find solutions on your own without requiring assistance.
# Dashboard
The custom build fortrabbit dashboard is the master control panel to manage all hosting related aspects - from technical settings to collaboration. It's designed for speed and accessibility, specifically made for power users.
Transparency. Observability. Accountability.
# Docs
The comprehensive documentation helps you get started and succeed quickly. Find step-by-step tutorials to deploy your chosen CMS or framework. Dive deeper into tuning and performance topics, as well as various articles related to web development.
# Separation of concerns
We believe in the benefits of clearly defined areas of responsibilities. We run the hosting stack, you run the websites and web applications on it. The platform is designed with separated responsibilities in mind. Our aim is to support you as the web developer to succeed on their own.
| Whom | Role | Responsibility |
|---|---|---|
| You | Developer | Maintain software you install and write |
| Client | Owner | Pay the bills |
| Us | Hosting | Maintain hosting stack |
- The self-service dashboard helps setting up things.
- The accessible docs are full of comprehensive guides.
- Each app has at least one technical contact, a developer we can reach out to, when there is some technical trouble.
- Each payment method at least one billing contact, a person we can reach out to, when there is trouble with the payments.
# No automatic software updates
We believe that software updates should be done by the developer who has setup the website or is maintaining it. The developer knows the code base and is usually in direct contact with the client.
Software updates can sometimes require modifications at the code base level. For instance, if a new CMS update is available, it may not be supported by all the plugins used on the website. Similarly, custom configurations made by the developer may cause the website to break after an update.
This could become messy quickly. Imagine we perform an update and the website breaks due to custom modifications. The blame game begins, and it becomes challenging for the client to determine who is responsible for the issue.
Instead, we assist developers in handling software updates effectively by providing documentation and personal guidance in support.
# We don't know your code
It's your website, your code, some 3rd party software and custom configuration, settings, plugins. We restrict ourselves from peeking into your code. We only look at your code in emergency situations or when you explicitly ask us to do so in support.
But even when we would allow ourselves to peek into client code, we would not have the time to see and understand all of it. That's why it so important that you provide details when contacting support.
# Human touch
Having trouble? Support to the rescue - !